Operational Communication (Ops Comm)

Course Overview:

Communication Principles

  • Learn the communication process, roles, and influences in an operational communication context.

  • Understand the principles of effective listening.

  • Identify personal listening habits (e.g., poor listening) and areas for improvement.

  • Explore methods to enhance listening skills.

  • Recognize how cultural differences affect communication.

  • Understand why individuals may interpret the same message differently.

  • Develop the ability to apply effective communication principles, considering cultural differences for accurate understanding.

  • Learn the fundamentals of effective verbal communication.

  • Identify techniques to improve verbal communication skills.

  • Understand that professionalism is key to effective communication.

  • Recognise the characteristics of professionalism in communication.

  • Understand the role and importance of questioning in communication.

  • Master effective telephone/radio communication techniques.

Contractor Communication with Network Operations Centre

  • Learn the standard Powerco phrases and guidelines for voice communication.

  • Understand radio/telephone emergency procedures.

  • Gain knowledge of NOC contact details.

  • Understand the communication procedures for contacting the NOC.

1/2 Day Course

$400.00 per person + GST